Refund Policy
Brands pay up front, and the money is held until the project ends. This page explains when brands get it back.
| Situation | What happens |
|---|---|
| You save a draft but don't fund it, or cancel the draft | Nothing is charged. |
| No creator claims the project by its deadline | Full refund, including the brand fee, issued automatically. |
| A dispute is resolved in the brand's favor | Full refund, including the brand fee. |
| A dispute is resolved in the creator's favor | The payout is released to the creator; no refund. |
| You approve the deliverable, or it's auto-approved after 5 days without a response | The project is complete and the payout is released; no refund. |
How refunds are paid
Refunds go back to the card used to fund the project, through Stripe. Stripe usually shows refunds on statements within 5–10 business days, though timing depends on your bank.
Creators
Creators never pay anything up front. The creator fee is only deducted from a payout when a project completes.
Not satisfied?
If a deliverable doesn't match the brief, request a revision or open a dispute from the project page before approving. Our team reviews the brief, submissions and project messages. Questions: support@buniicollab.com.
Questions about this policy? Email support@buniicollab.com or write to Nuredien A Kamal, 9824 55th Ave S, Seattle, WA 98118, USA.